Operations Manager Jobs in Ahmedabad

Position Name – Operation Manager – Call Centre – BPO

Total Openings – 1 Male/Female
Job Location – Atladara, Vadodara, Gujarat
Company – IT & BPO Company
Qualification – Graduates
Salary Base – Any up to 75K Monthly
Experience – Must have 5+ years of experience in Domestic Call Center / International BPO as a Manager
Day Shift – 9 AM to 9 PM (9 Hour Shift)

Skills & Job Descriptions
– Strong English communication required & manage International Inbound process
– Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.
– Prepares call center performance reports by collecting and analyzing call agents’ data.
– Evaluates individual performance reviews and overall team effectiveness with upper management.
– Helps call agents with challenging customer service issues.
– Monitors team performance and provide tools if necessary.
– Determines call center operational strategies by evaluating team results and objectives.
– Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
– Meets financial targets by estimating performance requirements and preparing annual budgets.
– Presents monthly and annual call center action plans and objectives.

Tagged as: call center manager, center manager, international bpo, operation manager