Technical Support Engineer || Ahmedabad || 5 Days Working

Job Description

The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.
Salary –Salary should not be a constrain for a good resource
Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
Functional Area – Customer Support
Role – Engineer – Software Support
Employment Type – Permanent Job, Full Time
Work location – Ahmedabad

Job Role

• Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressa

Required Skills 

• Education Qualification: BSc (Information Technology) / BSc (Computer Science)
• Minimum 2+ Years experience in Software Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Access.
• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
• Basic knowledge on SQL / Oracle Database – writing SQL query to troubleshoot errors
• Good listening and problem solving skills
• Customer service experience and a customer-centric attitude
• Experience of using ticketing tool

Desired Personality traits

• Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
• Technically &Logically Strong
• Strong Analytics, problem solving &Interpersonal Skills
• Strong work ethics and sense of commitment
• Ability to balance multiple priorities

Key Result Areas

• Customer Satisfaction of assigned clients
• Problem & query analysis, understanding&Solving
• Key Performance Indicators
• Prompt, responsive, responsible and friendly approach to client situations
• Zero customer complaints
• Client Feedback

Tagged as: application support, software support, technical support