ICT Infrastructure Engineer for UAE

VAM Systems is a Business Consulting, IT Solutions and Services company.

 

VAM Systems is currently looking for ICT Infrastructure Engineer for our UAE operations with the following skillsets & terms and conditions:

Operations:

•        Manging ICT infrastructure projects for the new development buildings, office renovations, Regular Data Centre infrastructure systems inspections such as (UPS, cooling system, generator, technical room, electrical room, fire system, LV room, etc.)

•        IT Rooms Inspections for buildings (lights, cleanliness, cable management, cooling system)

•        Sending Data Centre Notifications to DC clients (PPM announcement, permanent access update, Force Majeure, etc).

•        Attending/supervise onsite for the major & critical works maintenance by the specialized vendor for DC during office, non-working hours, day-off & holidays where applicable.

•        Attending DC client’s enquiries through emails, phone calls, which maybe after working hours/day off/Holiday.

•        Assisting and facilitating the client’s IT equipment delivery to the DC. enquiry, etc.

•        Coordinating with DC specialize vendors to ensure smooth service delivery.

•        Updating the Line Mngr. in case of emergency/SMS alarms received/ & after works completed done by FM team & specialized vendors

•        Reviewing & processing all service desk requests submitted by DC clients/ DC FM/ISP provider (DU & ETC) such as PTA, PTW, PTARE 24×7 within the approved SLA.

•        Data Centre and IT drawings preparation and reviews

•        Conducting regular inspections for the data centre and IT rooms and IT risers to ensure the consistency of all IT installation.

•        Conducting regular inspections to the MMP rooms, IT risers for the backbone connectivity counts to submit the reports to the line manager for review.

•        Conducting of regular inspection to measure the quality of the GSM services provided by the two local ISPs and report to line manager.

•        Conducing regular inspection to measure the service quality of the public Wi-Fi network provided across the client’s district common areas and report to line manager.

•        Monitoring the ICT infrastructure services to ensure compliance with the agreed SLA of service uptime

•        Checking and closing of any cases received through Case Management Portal.

•        Preparing and submitting the SLA reports for the online service desk requests for ICT infrastructure requests including the case management.

•        Reviewing the backbone operators’ drawings and proposals before executing the works.

•        Conducting regular QA/QC for the IT infrastructure services during and after projects delivery.

Reports

•        Progress reports for all the ICT infrastructure projects as well as the projects handing over documents

•        Monthly backbone cable reports and ensuring the accuracy through a site inspection.

•        Monthly KPI Reports.

•        Inspection reports for all data Centre and IT rooms.

•        Utility Charges Reports for data centres and submit to Line Mngr.

•        Cross-connect reports

Qualification

•        Having a good experience in managing IT projects with over 8 years’ experience

•        Having a BSC degree in electrical or computer engineering

•        Having a good knowledge in the Data Centre MEP systems.

•        Having a good skill in the AutoCAD to prepare layouts and drawings

Experience:10 +Years

Terms and conditions

Joining time frame: (15 – 30 days)

 

The selected candidates shall join VAM Systems – UAE and shall be deputed to one of the Organizations in UAE.

 

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at talent.acquisition@vamsystems.com